ORDER AND SHIPPING PROCESS
ORDERS, SHIPPING AND WARRANTY
To order your custom made, authentic Bashir oud, you need to send us a deposit.
The deposit is not refundable, so please be sure before you make the order.
Once the oud is ready for shippment, we'll ask you for the rest of the price and the shipping cost to us, and we'll send the oud to your address.
Our instrument comes with 12 months of warranty.
Warranty doesn not include damage caused by the buyer, wrong storaging and/or damage caused by the climate of the storage.
For shipping damages, please note that our instrument has shipping insurance.
In case of any damage/loss caused during shipping, please contact the courier service/shipping company!
To return the instrument for repairs, please post it back in the original shipping box to our address and we'll send it back to you one the repairs are done.